- We serve since 2011
- +91-7208889172, +91-7208882098
- Same Day Delivery 3-4 Hrs
Welcome to Classic Flora. These Terms & Conditions govern your use of www.classicflora.com and the purchase of products and services offered through our website.
By accessing our website, placing an order or making a payment, you acknowledge that you have read, understood and agreed to these Terms & Conditions.
Please read them carefully before placing an order.
Classic Flora is an online gifting and delivery service based in Mumbai, Maharashtra.
We offer a range of products for delivery to supported destinations in India, including:
Classic Flora does not operate as a conventional courier service for customer-owned parcels or personal goods. Our delivery service relates to products ordered through Classic Flora.
You may use our website for lawful purposes and to browse, select and purchase products offered by Classic Flora.
You agree not to:
Classic Flora reserves the right to restrict or terminate access where misuse, fraudulent activity or unlawful activity is suspected.
We make reasonable efforts to ensure that product descriptions, photographs, prices and other information displayed on the website are accurate.
However, certain Classic Flora products are natural, handmade, freshly prepared or locally sourced.
Therefore, the actual product may have reasonable variations in:
Such reasonable variations do not necessarily constitute a defect or failure to provide the ordered product.
Product photographs are provided to help customers understand the general design and presentation of the product.
The delivered product may vary slightly from the photograph because of:
Classic Flora will make reasonable efforts to preserve the overall design, character, quality and value of the product selected by the customer.
Flowers and fresh fruits are natural products and therefore cannot always be identical in appearance.
Flowers may vary according to:
Fresh fruits may also vary according to:
Such natural variation is considered normal.
Sometimes a particular flower, fruit, cake design, sweet, dry fruit, chocolate, teddy bear or other product component may not be available at the selected destination.
In such circumstances, Classic Flora may provide a suitable substitute of comparable or higher value, while making reasonable efforts to preserve the intended:
Where practical, we may contact the customer regarding a significant substitution.
However, where immediate fulfilment is necessary and the customer cannot be reached within the available preparation time, Classic Flora may proceed with a reasonable substitute to avoid failure of the delivery.
The price applicable to an order is the price displayed on the website at the time the customer places the order, together with any applicable delivery charge.
Prices may change from time to time.
A price change after an order has been successfully confirmed will not normally affect that confirmed order.
Delivery charges depend on the destination, product, delivery requirements and applicable service area.
Some major cities or locations may have free delivery, while other destinations may carry a delivery charge.
The applicable delivery charge, where applicable, will be displayed during the ordering process before payment is completed.
Classic Flora is presently not charging GST separately on customer orders based on its current tax status.
If Classic Flora becomes legally required to charge applicable taxes in the future, the applicable tax information and pricing will be updated on the website and/or order documentation as required.
When placing an order, the customer must provide accurate and complete information, including where applicable:
The customer is responsible for checking all information before completing payment.
After an order is placed and payment is successfully received, Classic Flora will process the order.
An order confirmation may be sent to the email address or contact information provided by the customer.
Receipt of an order acknowledgement does not necessarily mean that every requested product detail is guaranteed if subsequent verification identifies an availability or fulfilment issue.
Product availability depends on the destination, delivery date and local sourcing conditions.
A product displayed on the website may occasionally become unavailable because of:
Where a selected product cannot reasonably be supplied, Classic Flora may offer a suitable alternative or cancel the order and process an eligible refund.
Classic Flora provides tentative delivery time slots.
A selected time slot is an intended delivery window and should not be interpreted as a guaranteed exact delivery appointment.
We make reasonable efforts to deliver within the selected time window.
However, delivery may occasionally be delayed by approximately 1–2 hours or more because of circumstances including:
A reasonable delay resulting from such circumstances does not automatically entitle the customer to cancel the order or receive a refund.
The customer is responsible for providing a complete and accurate delivery address.
Classic Flora will make reasonable efforts to deliver to the address provided with the order.
If an incorrect or incomplete address is provided, Classic Flora may not be able to complete the delivery.
Where possible, we may contact the customer or recipient to resolve the issue.
Customers should ensure that the recipient or an authorized person is available to receive the order.
If the recipient is unavailable, Classic Flora may contact the recipient or customer and may, where reasonably possible, coordinate delivery to an authorized person.
For fresh and perishable products, we cannot hold the product indefinitely.
Delivery to hotels, hospitals, offices, resorts, residential societies and other controlled premises may be subject to the rules of the relevant establishment.
Classic Flora cannot guarantee that a delivery representative will be permitted to enter restricted premises or deliver directly to a room, ward, cabin or office.
Where direct access is not permitted, delivery may be handed over to an appropriate reception, security desk or authorized person where reasonably possible.
The customer acknowledges these location-specific restrictions when placing an order.
If the recipient refuses to accept an order that has been correctly prepared and delivered to the supplied address, Classic Flora will generally not be responsible for the resulting loss.
Such an order will generally not qualify for a refund, particularly where the product has been specially prepared or procured for the recipient.
Delivery may fail because of:
Where reasonably possible, Classic Flora may attempt to coordinate another delivery.
Additional delivery charges may apply where a further delivery attempt is possible.
Flowers, fresh fruits, cakes, sweets and certain other products are perishable or time-sensitive.
Such products are arranged for the selected delivery date and destination.
They cannot always be stored or re-delivered for an extended period.
Customers should therefore ensure that the recipient or an authorized person is available.
Express and same-day orders are subject to product availability, destination serviceability and operational feasibility.
Because such orders may be processed immediately, cancellation or modification may not be possible once preparation or procurement has commenced.
Customers may request cancellation of an order by contacting Classic Flora.
A cancellation request must be made at least 48 hours before the scheduled delivery date.
This minimum notice is necessary because Classic Flora may process remote orders in advance and may procure or prepare products specifically for the selected destination and delivery date.
Providing 48 hours' notice does not automatically guarantee cancellation.
If procurement, preparation, packaging, local fulfilment or delivery arrangements have already commenced, Classic Flora may be unable to cancel the order.
Each cancellation request will be reviewed according to the actual processing status of the order.
Orders generally cannot be cancelled when the request is received less than 48 hours before the scheduled delivery.
This is particularly applicable to:
Once an order has been procured, prepared, assigned for fulfilment or dispatched, cancellation may no longer be possible.
The customer should contact Classic Flora as soon as possible if cancellation is required.
Classic Flora may cancel an order when fulfilment is not reasonably possible because of circumstances including:
Where an eligible refund is due, it will be processed through the original payment method.
Customers should request changes to an order at least 48 hours before delivery.
Changes may include:
Changes are subject to availability and operational feasibility.
Once an order enters preparation or procurement, changes may not be possible.
Refunds are provided only where the order qualifies for a refund under Classic Flora's applicable cancellation and refund policy.
Approved refunds are normally processed through the original payment method/payment gateway.
Classic Flora generally does not provide cash refunds for online transactions.
Once Classic Flora initiates an approved refund, the amount will generally reflect in the customer's account within approximately 5 working days.
Actual timing depends on the payment gateway, bank, card issuer or other financial institution.
Classic Flora cannot control the time taken by an external payment provider after the refund has been initiated.
If a customer receives a materially incorrect or significantly damaged product, Classic Flora should be contacted within 24 hours of delivery.
Photographs may be requested to verify the issue.
Depending on the circumstances, Classic Flora may provide:
The remedy will depend on the nature and seriousness of the issue.
Customers should report product-related complaints as soon as possible and preferably within 24 hours.
This is particularly important for flowers, fruits, cakes and other perishable products because their condition may naturally change after delivery.
Classic Flora may not be able to accept claims made substantially later where the original condition of the product can no longer reasonably be established.
Once a product has been successfully delivered, the recipient is responsible for its appropriate care.
For example, flowers should be handled and stored according to reasonable flower-care practices.
Classic Flora is not responsible for deterioration caused after delivery by:
Cakes, sweets, mithai, dry fruits and chocolates are subject to availability, preparation and storage requirements.
Customers should follow any storage or consumption instructions applicable to the product.
Once successfully delivered, Classic Flora cannot be responsible for deterioration resulting from improper storage or handling.
Fresh fruit baskets may contain seasonal and locally available fruits.
The exact selection, size and appearance of individual fruits may vary.
Where a particular fruit is unavailable, a suitable alternative of comparable value may be provided.
Sympathy bouquets, condolence arrangements and funeral/death wreaths may be highly time-sensitive.
Customers should carefully check:
Because such products may be prepared or procured in advance, cancellation or modification may not be possible after processing has commenced.
Teddy bears, chocolates and other complementary products are subject to availability.
Minor variations in brand, packaging, colour, design or model may occur.
Where an exact item is unavailable, Classic Flora may provide a suitable alternative of comparable value.
When an order contains multiple products, each component may have different availability and preparation requirements.
If one component becomes unavailable, Classic Flora may substitute it with a suitable equivalent or, where fulfilment is not reasonably possible, offer an appropriate resolution.
If a customer accidentally places duplicate orders, the customer should contact Classic Flora immediately.
If a duplicate order has not yet entered processing, Classic Flora may cancel the duplicate order.
If it has already been prepared or procured, cancellation may not be possible.
If the customer has been charged twice for the same transaction, Classic Flora will verify the payment records.
Once a duplicate payment is confirmed, the eligible additional amount will be refunded through the appropriate payment channel.
Customers must use a payment method that they are legally authorized to use.
By completing a transaction, the customer confirms that the payment details provided are valid and that they are authorized to use the selected payment method.
Classic Flora reserves the right to hold, verify or cancel transactions where unauthorized or fraudulent activity is reasonably suspected.
If a payment fails, is declined or remains pending, the order may not be treated as confirmed until successful payment confirmation is received.
Where a customer's bank account has been debited but Classic Flora has not received successful payment confirmation, the transaction may need to be verified with the relevant payment gateway or bank.
Customers outside India may place orders for delivery to supported destinations in India.
Classic Flora's product prices are generally displayed in Indian Rupees (INR).
A customer's bank, card issuer or payment provider may apply foreign exchange conversion charges, international transaction fees or other charges.
Such charges are outside Classic Flora's control.
Delivery availability depends on the destination, product, date and local fulfilment capability.
Classic Flora may decline an order for a location where reasonable fulfilment is not possible.
Where payment has already been received for an order that cannot be fulfilled, an eligible refund will be processed.
Some major cities or selected destinations may qualify for free delivery.
Other destinations may have delivery charges.
The applicable charge will be displayed during the ordering process before payment.
Classic Flora will not be responsible for delay or failure caused by circumstances beyond reasonable control, including:
Classic Flora makes reasonable efforts to keep website information accurate and current.
However, occasional errors may occur in:
If a material error is identified before fulfilment, Classic Flora reserves the right to contact the customer, correct the error or cancel the affected order and process an eligible refund.
All website content, including but not limited to:
belong to Classic Flora or are used with appropriate authorization.
Such material may not be copied, reproduced, modified, distributed or commercially used without prior written permission.
Classic Flora may use third-party service providers for functions such as:
Use of such services may be subject to the respective third party's terms and policies.
Classic Flora does not control the internal systems or processing timelines of third-party payment providers, banks or other service providers.
Customer information is handled in accordance with Classic Flora's Privacy Policy .
By using the website and placing an order, customers acknowledge that information necessary to process, fulfil and deliver the order may be used for those purposes.
Classic Flora cannot be responsible for failure caused by inaccurate information supplied by the customer or recipient.
Customers should therefore carefully verify all details before submitting an order.
The customer is responsible for ensuring that all information submitted during checkout is accurate.
Classic Flora cannot be held responsible for consequences resulting from incorrect information supplied by the customer.
Classic Flora's delivery service is for products purchased through Classic Flora.
We do not undertake general courier transportation of customer-owned parcels, documents, personal belongings or other goods that were not purchased through Classic Flora.
These Terms & Conditions are governed by the applicable laws of India.
Any dispute relating to the use of the website, an order or services provided by Classic Flora will be subject to applicable Indian law and the jurisdiction of the competent courts in Mumbai, Maharashtra, subject to applicable law.
Classic Flora may modify these Terms & Conditions when necessary to reflect changes in:
The Terms published on the website at the time of an order will generally apply to that order, subject to applicable law.
For questions regarding these Terms, orders, cancellations, refunds or delivery:
Classic Flora
Address:
7B, Bandongri, Padmaba Nagar,
Kandivali East, Mumbai, Maharashtra – 400101, India
Customer Care:
+91 7208889172
+91 7208882098
Email:
sales@classicflora.com
Website:
www.classicflora.com
Customer Support Hours:
9:00 AM – 9:00 PM
365 days a year
By browsing Classic Flora's website, placing an order or making a payment, you confirm that you have read and accepted these Terms & Conditions.
Classic Flora — More Ways to Celebrate. More Ways to Care.