- We serve since 2011
- +91-7208889172, +91-7208882098
- Same Day Delivery 3-4 Hrs
Effective Date: 12 August 2026
Classic Flora provides online delivery of flowers, cakes, gifts and related products across India, subject to product availability and serviceability of the selected delivery location.
Because our products include fresh flowers, cakes and other perishable or occasion-specific items, delivery arrangements may vary depending on the destination, product selected, delivery date and local availability.
Classic Flora offers delivery across multiple cities and locations in India.
Delivery availability depends on:
Certain remote or restricted locations may have limited delivery options or may not be serviceable.
Customers can select an available delivery date while placing their order, subject to product availability and serviceability.
The selected date is the requested delivery date and delivery arrangements will be planned accordingly.
For certain locations, products or special orders, delivery may require advance processing and coordination with local florists, bakeries, suppliers or delivery partners.
Classic Flora may provide a tentative delivery time slot or estimated delivery window rather than an exact guaranteed delivery time.
Delivery timing may vary because of:
We make reasonable efforts to deliver within the communicated time window, particularly for occasion-based orders.
A reasonable variation in delivery timing does not by itself constitute a failure to provide the service.
Same-day or urgent delivery may be available for selected products and locations, subject to availability and the time the order is received.
Same-day delivery is not guaranteed for every product or location.
Customers should check the availability shown or communicated at the time of placing the order.
Additional charges may apply for urgent, same-day or special delivery requirements.
For certain Pan-India and remote-location orders, Classic Flora may process the order in advance to ensure timely fulfilment.
This may involve:
Accordingly, an order may enter processing before its scheduled delivery date.
Once processing or procurement has commenced, cancellation or modification may be restricted in accordance with our Refund & Cancellation Policy .
Depending on the destination, Classic Flora may fulfil an order through its own arrangements or through trusted local florists, bakeries, suppliers, delivery personnel or other service partners.
This enables Classic Flora to provide delivery across a wide range of Indian cities and locations.
Classic Flora remains committed to communicating the customer's requirements to the relevant fulfilment partner and making reasonable efforts to ensure that the ordered product is delivered as intended.
Flowers, fruits, cakes and other products may be affected by seasonal and local availability.
If a particular flower, ingredient, colour, decoration or gift component is unavailable, Classic Flora may make a reasonable substitution of comparable quality and value.
Where a material substitution is required, we may contact the customer where reasonably practicable.
Minor variations in colour, arrangement, decoration, packaging or presentation may occur and do not necessarily constitute a delivery or product defect.
Customers are responsible for providing complete and accurate delivery information, including where applicable:
Classic Flora will not be responsible for delivery problems caused by inaccurate, incomplete or incorrect information supplied by the customer.
Where delivery is requested to a hotel, resort, hospital, office, residential complex, gated community or other restricted location, delivery may be subject to the rules and access procedures of that premises.
The delivery may be handed over to an authorised reception desk, security desk, concierge, office reception or other authorised person where direct access to the recipient is not permitted.
Such delivery will generally be considered completed once the product has been accepted by an authorised person at the specified location.
The customer should ensure that the recipient is reasonably available to receive the order.
If the recipient is unavailable, the delivery partner may attempt to contact the recipient or customer to arrange an appropriate handover.
For perishable products such as flowers, cakes and fresh products, repeated delivery attempts may not always be possible.
Additional delivery or re-delivery charges may apply where a new delivery attempt is requested due to recipient unavailability.
If an order cannot be delivered because the customer has provided an incorrect address, PIN code, phone number or other essential information, Classic Flora may contact the customer to obtain corrected information.
Where additional transportation or re-delivery costs are incurred because of incorrect information provided by the customer, such costs may be payable by the customer.
For perishable products, Classic Flora cannot guarantee that a fresh replacement or re-delivery will remain possible.
Delivery may be confirmed through appropriate means, which may include:
Customers may be asked to provide relevant information if they dispute a delivery confirmation.
A delivery may be considered a failed delivery where the product cannot reasonably be delivered because of circumstances such as:
In such cases, the order may not qualify for a refund, particularly where the product has been prepared or is perishable.
Classic Flora will make reasonable efforts to find a practical solution wherever possible.
Classic Flora will make reasonable efforts to deliver orders as scheduled but cannot guarantee delivery at an exact time where circumstances beyond our reasonable control affect the delivery.
Such circumstances may include:
Where a significant delay occurs, Classic Flora will make reasonable efforts to communicate with the customer and arrange an appropriate alternative where possible.
Flowers, cakes, fresh fruits and certain other products are perishable and time-sensitive.
Once such products have been specially prepared or dispatched, cancellation may not be possible.
Customers should therefore ensure that the recipient and delivery details are correct before placing the order.
Delivery charges, where applicable, may depend on:
Any applicable delivery charges will be displayed or communicated to the customer before order confirmation wherever reasonably practicable.
Delivery to remote locations, villages, islands, restricted zones, military areas, certain resorts, tourist locations or other difficult-to-access destinations may be subject to special delivery conditions or additional charges.
In some cases, delivery may be made to the nearest practical point or authorised receiving location rather than directly to the recipient's premises.
Classic Flora will communicate material limitations where reasonably practicable.
Where tracking or delivery updates are available, Classic Flora may provide relevant information through the contact details supplied by the customer.
Customers are expected to keep their registered mobile number and email address accessible around the delivery date.
Failure to receive a notification does not necessarily mean that an order has not been delivered.
If a customer believes that an order has not been delivered, has been delivered incorrectly or has a material delivery-related issue, the customer should contact Classic Flora as soon as reasonably possible.
The customer should provide:
Classic Flora will review the delivery records and coordinate with the relevant delivery or fulfilment partner where necessary.
A delivery delay, failed delivery or other delivery issue does not automatically result in a refund.
Refunds, replacements or other resolutions will be determined based on the circumstances and the Refund & Cancellation Policy of Classic Flora.
Where Classic Flora is responsible for a material failure to fulfil an order, an appropriate resolution may be considered after reviewing the circumstances.
For delivery assistance or order-related queries:
Classic Flora
Email:
sales@classicflora.com
Customers should mention their order number when contacting us so that the order can be located and reviewed promptly.
Classic Flora reserves the right to update this Delivery & Shipping Policy from time to time to reflect changes in our delivery network, products, fulfilment arrangements or applicable requirements.