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Terms & Conditions

Following are the important terms and conditions related to the services that we offer.

Introduction:

1. We are an internet based content and e-commerce portal which is owned and operated by Classic Flora.

2. The use of this website has been offered to you conditioned upon the acceptance without any alterations in the terms, conditions as well as notices contained in the said Terms and as may be posted on to the website from time to time.

User Account, Password and Security:

Upon completing the registration, you will be given a password and account designation. From here onwards, you are responsible for maintain the confidentiality of the password and the account. You are also fully responsible for all the activities which occur under your password and account. Any unauthorized use of password or account or breach of security shall be notified by you to us immediately. You must also make sure to exit from the account at the end of each session.

You must agree that if any information provided by you is inaccurate, inconsistent or incomplete, we have all the reasonable grounds to suspect the inconsistency of such information. We further reserve all the rights to suspend, terminate or block the access of your membership on our website.


Communications:

Upon using the website or sending emails and other information or communication to the company, you consent that you are communicating with the company by the way of electronic records and you also consent to receive such communications by the way of electronic records from the company, whenever required.


Services Offered:

We provide the service of selling different kinds of flowers on our portal. Upon placing the order, we make sure to ship the product to you or to the person who you are gifting and you be entitled to the concerned payment of the services so offered by us.


Privacy:

Upon placing your order with us, we collect various personal as well as transactional information. For all the details on how we make the use of this information, kindly read out Privacy Policy.



The Contract between Us:

Upon placing an order to purchase anything from our website, this would be considered an offer by you to us to purchase from our website. We will make a confirmation about the receipt of your order by the way of sending you an email which summarizes the details of the order placed by you.


Prices:

All the products that we sell are invoiced n INR at the prices prevailing during the time you place the order. Although we try to make sure that the prices on the website are correct, sometimes errors may occur. Upon the discovery of error in terms of the price of the items that you have order, we make sure to get in touch with you at the earliest. You will be given a choice of either confirming the ordered at the correct price or canceling the very same. If we are not able to contact you, we shall treat your order as cancelled.


Payment:

You may pay for the times that you order online by the way of giving information about the details of credit/debit card on to the secure online order form. We also accept the payment through other modes.

Please note that we do not guarantee the security of the data when you send us by email.

Accordingly, please make sure to not send us the information about the payment using email. For all the details of the security measures that we entertain, please go through our Privacy Policy. Unless we are negligent or fraudulent, we shall not be held liable to you for any sort of losses caused out of unauthorized access to the transactional or personal information that is provided by you upon placing the concerned order.


Delivery:

We carry out the deliveries seven days a week. We tend to make every effort to dispatch all your orders on time. If we are not able to deliver the items within the chosen date, you are at the liberty to cancel the order and we will make sure to refund in full the charges that have been debited in respect of the order.

If the items are not delivered within the specified time period, we request you to get in touch with Customer Service online and quote the order reference mentioned in your order confirmation email.


Cancellations:

If you wish to cancel the order, kindly contact our Customer Service Online a day before the date of delivery. Same day orders cannot be cancelled. Please note that once your order has been dispatched, we wouldn’t be able to cancel it for you and you will be charged for the concerned delivery. If there is any complaint in regard to the quality of the product so delivered, we will make sure to inquire about the same and if found true, you will get a full refund or we will replace the product for you.


Incorrect items:

All the incorrect items shall be replaced by us and we will make sure to arrange the redelivery of the correct product so ordered by you. You are kindly requested to notify our Customer Services upon receiving the incorrect item.


Costs:

We will reimburse the reasonable costs that you incur while returning the following items to us:

  • 1. Items delivered in error.
  • 2. Items damaged or defective.
  • 3. Items substituting for the items which were originally ordered that we were not able to supply.

You are responsible for the safe keeping of the items until you return them to us.


Losses:

We will be responsible for all kinds of losses that you suffer as a direct result of us breaching the terms and conditions of online shopping. We will not be held responsible to you or any third party for business loss or any other loss or damage which doesn’t occur directly from our actions or the actions of our agents or sub-contractors. We will not be responsible to you for any sort of failure or delay to comply with our obligations under the terms and conditions of online shopping if such failure or delay arises from any cause which reaches beyond our reasonable control.


Alterations to the Websites and Terms and Conditions:

We reserve all the rights to make alterations to the website or the online shopping terms and conditions, privacy policy and any other policy as we may notify to you. You will be subject to the concerned policies and terms and conditions in force during the time of your use of the website.